My lock is broken, how do I move forward? If you require a new key or are having an issue with the lock on your watch winder or jewellery box, please contact customer service by clicking here. Updated on January 27, 2021 Tagged: Broken Lockhow do I move forward?JewelryKeyLatchLockLockingMy lock is brokenRotator Related Articles Autumn 2021 Sale FAQ Is the warranty on a WOLF item transferable? Why do I need a watch winder? Which WOLF is best for me? How do you use the Dynamic Cuff? How does an automatic watch work?