WOLF is not responsible for misplaced, stolen or lost packages that have been confirmed as delivered by the courier. We do not offer refunds, credits or replacements for lost or stolen packages that have been confirmed as delivered. To ensure safe delivery, we recommend using the “signature required” field prior to submitting your order.
If your package is lost or stolen, you can contact [email protected] for assistance in filing a claim with the courier. WOLF must be notified within 10 days if a shipment has been dispatched and not delivered to file a claim. WOLF is not liable for the outcome as determined by the courier or the length of the claims process.